FAQs

Shipping and Handling

We reserve the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

We put our heart into every package — from carefully wrapping your order to making sure it’s ready for a safe journey to you. Every detail matters to us, so your items arrive just as special as when they left our hands.

• Orders ship in 2–4 business days (Mon–Fri, excluding holidays).
• Shipped via USPS, UPS, and or Fedex with tracking included.
• Delivery times: Domestic: 3–7 business days | International: 7–21 business days.
• International customers are responsible for any customs fees or taxes.
• Please double-check your shipping address — we can’t replace orders sent to an incorrect address.

If you have any questions, just drop us a message at jamrak1876@gmail.com — we’re always happy to help!

Returns and Refunds

We want you to be delighted with your order, and if something isn’t quite right, we’re here to help. You may request a return or exchange within 14 days of receiving your item.

• Items must be unused, in original condition, and in their original packaging.
• Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective.
• Return/exchange shipping costs are the responsibility of the customer unless the item is faulty or we made an error.

To start a return or exchange, email us at jamrak1876@gmail.com with your order number and photos (if applicable). We’ll guide you through the process with care and attention to detail.